1. General Refund Policy
Due to the nature of our services—custom AI-generated content and marketing strategy assistance—refunds are not generally offered. However, exceptions apply under specific circumstances:
2. Eligible Refund Cases
- Service Not Delivered: If we fail to deliver the purchased service within the agreed time frame and no progress has been made, a full refund may be requested.
- Technical Errors: If a payment was processed incorrectly or duplicated, a refund may be issued upon verification.
- Service Discrepancy: If the delivered content is significantly different from what was agreed upon, we will work with the client to correct the issue before considering a refund.
3. Non-Refundable Cases
- Once content has been delivered, refunds will not be provided.
- If a client changes their mind after the AI content generation has begun.
- If a client requests a refund due to subjective dissatisfaction but the service matches the agreed scope.
4. Requesting a Refund
To request a refund, clients must contact support@enchantedinkai.com with the order details and reason for the refund request within 7 days of purchase. Refund reviews may take 5-7 business days.
5. Service Modifications Instead of Refunds
Where possible, we offer revisions or alternative solutions instead of a direct refund, ensuring client satisfaction with our services.
📌 Final Notes By using our services, clients acknowledge and agree to these policies. We strive to provide the best possible experience and will always work towards a resolution that benefits both parties.
🚀 For any inquiries, contact us at: support@enchantedinkai.com.